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Original review updated by user Feb 06, 2021

Caliber gave us a low estimate on a simple fix to get us in the door, then jacked it up 43% after they saw my insurance details. I should have gone to a legitimate shop in town but their bid seemed too high based on Calibers low estimate.

Caliber's replacement estimate was done behind my back w the insurance company, seems bogus to me.

They just matched the other shop's estimate once they saw it. They never told me about the increase and just stuck me with the bill since I own the car and I was paid directly by insurance.

Liberty insurance claims that Caliber has special 'Power of Attorney' capabilities that allows them to see all my insurance info, even when there was no real reason for them to get into my insurance info, especially when I told them I was Self Pay when I dropped it off and I had the money to pay them.

All the damage was visible (no legitimate hidden damage). Seems odd to me.

User's recommendation: Never trust Caliber Collision! They decieved me.

Preferred solution: Let the company propose a solution.

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