Caliber Collision

At the recommendation of Geico I took my vehicle to Caliber Collision 8/22 for a post accident collision estimate. Im inclined to disclose an interaction/conversation I had with one of the employees that was extremely offensive and combative (John in Sarasota off Cattleman Rd.

The entire experience is extremely disappointing. The Calibur repair process was explained to me free estimates, step-by-step communication & on-time delivery. Unfortunately, my experience was the polar opposite! 8/22 dropped off Jeep & consulted with John regarding damage and he stated I would be getting a lot of text messages from them updating me througout the entire process.

I have explained that the following day I was supposed to move to Tennessee so its very important to know an ETA as soon as they know, etc. As its possible, I would have to stay elsewhere while my vehicle is being fixed. Also explained if there was time constraints back ordered parts, etc. the sooner I need that information the better as I may need to bring it elsewhere.

He assured me I would know for sure in 24 hours & that usually it takes a couple of weeks.
8/23 @4:30 had not heard from Caliber collision, so I called asking if John was available to update. The gentleman looked in the computer and said dont quote me on this, but it looks like some of your parts arent available until 9/15. Then placed me on hold while he retrieved John I was
on hold for 3-4 minutes and then the call dropped. I called back.

A lady answered told me John was unavailable and that he would call me back. I never received a call.
8/22 @5pm I still have not heard anything from caliber no paperwork, no information whatsoever not even a requisition number. I called and asked for John .
John gets on the phone and immediately starts yelling at me I told you youre going to have to give me some time this is going to take a lot of work. Theres a lot of damage and you need to understand this and you need to be patient.
I said, whoa, whoa hang on a minute, and he continued yelling over me and would not let me interject.

He said you are not letting me finish Im trying to tell you something and you are going to have to be patient and as I already=
told you Im not the one who wrecked his car and this car has so much damage. It needs a lot more than a bumper and possibly rails.
Anyway, he continues to go on and finally I said excuse me, what are you talking about? We have not talked about anything. I have no idea what youre e talking about.

He says oh, really, you dont remember our conversion from this morning. We had a conversation and I explained every bit of This to you and hear you are calling back he continues.
Again I tried to tell him but he was so angry. I finally raised my voice saying we have not spoken and I have no idea what youre talking about. Then pauses and asks me what my phone number was, I told him & he replied oh I guess youre not the one Ive sending texts to & spoke with this morning, somebody put entered the wrong phone number.

He chuckles and says well I need to figure out who I was texting and talking to then chuckles again and continues to say well Ill update your phone number.
Then he proceeds to say there is a lot of damage to the vehicle and waiting on the rails machine to check the damage of the railing system. He acted like nothing had happened & wasnt screaming at me a few seconds prior. He said I need to find out who put the wrong information in and whom Ive been speaking to. I said well can you tell me what information you had and told someone else?

He said parts are on back ordered and probably be done in three weeks. I reiterated my situation and said that it was crucial to know as soon as he had the information because I may need to send it somewhere else. He said he understood, and assured me once again, I would hear from him the next day as the machine should be there to complete. The estimate & should know the exact date, Friday 8/23.
That said, I got off the phone in tears.

Im paying out of pocket for a rental car from the on site enterprise. Its appalling, inhumane and this stressful situation now magnified tenfold.

How am I to trust this company, when I am in tears from the beginning? That said 3 days pass with no communication whatsoever until receiving a text 11/26.
11/26 text good afternoon, the estimate is 98% complete, we are at $11,456.00, i have sent this to geico for review as it is close to the total loss threshold, i will reach out as soon as i have an answer john with caliber
8/31/23 I have not heard anything else at this point

After my car was repaired my passenger door would not open remotely. This was the end of December 2033.

Santos said they would order the parts and fix it. I call 2/6/24 to find out about the parts. Santos will call me right back. No call back Tuesday, Wednesday and I call him back Thursday.

Hes unavailable. I call back and get Bill. Santos advised my parts were in and to make an appt. Appt scheduled for Monday 2/12/24 9am.

At 1:30 I call for update.

Santos at lunch. I call back 2:30 was advised car would be done within hr. I get a ride there and my car is parked out front. Go in get my keys.

My door still doesnt open. They never had the parts!!!

Keep my car all day, lied to me! Now Im waiting for parts that have hopefully been ordered!

The car took significantly longer to repair -correctly - they told me it was ready - the first time I went to pick it up the car - they did a horrible job - there was a large gap where they tried to reconnect the bumper and pry marks and chipped paint where they removed the bumper. ZERO Quality control.

They were rude on the phone when I called to get updates, first, they told me Ford built the car poorly and it must have always had a big gap and pry marks, and I'd have to live with that. After I told them I had pictures of my car before the accident and it was ridiculous to blame the car manufacturer, they agreed, they'd have to call in a supplemental and re-do the work. Every time I called for an update, they were rude and dismissive and kept complaining about how busy they were with other work, they were understaffed, and they would get to call in the supplemental and re-repair my car when they could get to it - no promises.

I finally got my car back, despite paying 100% of the bill I received 10% service, so stay away from Caliber. - Calling the corporate office gets you nowhere...

Hello my name is Aundre Perkins.

I recently had my car serviced at the Caliber Collision in Cockeysville, Maryland. When I went to go pick up my car after dropping it off for minor repairs, I had noticed my hood was popped open, and there were two (2) long scratches and a small chip all on the rear passenger side of my car.

Additionally, when I went to go start my car, my car wouldnt start. The battery was dead to the point where I needed a jump on the property of the Caliber Collision. The staff member had to assist me in doing so.

I brought it to the attention of the staff via in person the day I went to pick my car up before I left their shop (they were there to witness it and to help me start my vehicle back up) as well as through the customer service survey provided to me.

This is not the first time this has happened at this particular caliber location. During a previous experience , there was an accident where someone had backed into my car ,while my car (the same vehicle as being described) was being repaired for minor scratches at the same Caliber Collisions location.

They took responsibility and fixed it the last time and I expect them to do the same thing this time as well, however, they deny that they know anything thats happened to my car while on their property in their care.

Calibers has had my car since 11/29 I only have one month rental from insurance. I understand getting parts is difficult but on wed 12/20 they received the last package of parts.

I called in 12/22 and they said the car is almost done and with the paint it should be done 12/29. I called on 12/28 to see what time to pick it up and they Said there was a glitch and the new completion date is January 12th. I went there to see the car and it is not done and no one is working on it.

Talked to manager and said he couldn't help with the rental car as now I have none. I understand getting parts is difficult but they have had all the parts done 12/20.

I was in a Hit and Run accident and my insurance, AAA, company has Caliber Collision as a preferred shop. I went to the shop in Hemet CA to get the repairs done.

I got the car back with flaws in the paint, masking tape in the door jam, a body clip missing and trash from the parts left in the passenger compartment. I took my car in this morning, Jan 2,2024 and pointed out the issues with my car. The receptionist took my key and said less than 30 minutes to fix. When she, the receptionist, brought it back to me there were scratch marks in the paint and the original defect was still partially there.

She then took my key and went back to the paint area and about 5 minutes later brought it back. The scratch marks were gone but the original defect was still in sight and I asked why there was white in the seam of the two body parts and pointed out the defect was still visible. Why was it not correctly fixed in the week+ that your shop had it? Do you not have a quality check after the car is finished?

Then on the day that I took my car back in it took the shop 3 tries and still did not get it correct.

Why should I trust the name Caliber Collision again? At one point in time Caliber Collision was a reputable name.

My car was taken to Caliber Collision in late January and it took them till June to return my vehicle. I had to pay a rental for all that time totalling to over 6000.00.

The insurance company is asking why it took so long to get repaired and want an email from GM (Nick) to prove why the long duration of repair. They will not reimburse me my money until Caliber Collision response with the email. I have spoken by phone and in person to him several times and he tells me that he will submit it, but never has.

I don't want to seek legal counsel but I will because spending that amount of money on the rental has put me behind on some of my bills. Please help me out!!!