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Unsatisfied

Caliber Collision - Unsatisfied
Caliber Collision - Unsatisfied
Caliber Collision - Unsatisfied
Caliber Collision - Unsatisfied
Caliber Collision - Unsatisfied
Caliber Collision - Unsatisfied
I wanted to clarify my issue in full detail and make my request known to others who may be considering this company. This is the first car I have ever bought all by myself and was so excited to finally get the opportunity to make my dream happen and buy the exact...
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ID
#3630185 Review #3630185 is a subjective opinion of poster.
Location
Lake Elsinore, California

Terrible experience

Terrible experience. Went in to get an estimate done for repairs needed after a tire hit my car on the freeway. Insurance company suggested them as a preferred provider. Caliber refused to write up the estimate to include all damage done by the accident saying they...
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ID
#3916132 Review #3916132 is a subjective opinion of poster.
Location
Ogden, Utah

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New Reviewer

Poor customer service.

Still haven't got my car. On Jan 9th was told it would be ready today. Called several times and left message to get call back. At 4 pm no return call. Called Caliber collison again. Manager said they hadn't got to my car because paper work wasnt signed. Really? Why is insurance saying one thing and car place telling me agother? Just want my car back.
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ID
#3841050 Review #3841050 is a subjective opinion of poster.
Location
Summerville, South Carolina
Preferred solution
Apology

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New Reviewer

Poor customer service, no communication. Employees do not know how to do their job. Incompetent. Very poor customer service.

Waited 2 months then was told I didn't have appointment. Had to reschedule. Waited another month. Kept my car. Got a call from my insurance company telling me they needed me to sign paperwork before they could start working on my car. Now it's been 3 months later and...
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ID
#3826371 Review #3826371 is a subjective opinion of poster.
Location
Summerville, South Carolina
Preferred solution
Let the company propose a solution

Not satisfied with company

Not professional, takes too long to do work, do not guarantee work, warrantee, on paper only, all about the money and takes Advantage of customers do not take your vehicle to this place, also you get the runaround customers beware {{Redacted}}

User's recommendation: Do not take your vehicle to this please.

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ID
#3800371 Review #3800371 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Disgusted consumer

Took two months for an appointment. I was given a time frame for the repairs. I was told it would be ready by the end of the day. It wasnt. I was lied to. First they said insurance dont pay them. Then I said I will pay them. Then I was told it still isnt ready. They denied giving me the time frameZ I was left scrambling. I still dont have my car. My insurance has been trying to pay them. They arent responding to them. Really!

User's recommendation: Beware! Good luck!

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ID
#3744581 Review #3744581 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Service
Caliber Collision Car Repair
Cons
  • Not honest
  • Lacking proper communication
  • Not reliable
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Rental reimbursement

Reimbursement for my rental while my vehicle is being repaired for damaged parts that was placed on my vehicle. My Kia telluride had to be taken back in to caliber after a week because it was leaking shock fluids. I asked that they pay for rental car charges because I do not have rental car with my insurance. Caliber declined, I have been paying for a rental car out of pocket For 3 weeks $288 a week for calibers mistake. All I am asking for caliber to pick this tab up because of their negligence that I am back in this position.
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ID
#3701241 Review #3701241 is a subjective opinion of poster.
Location
Decatur, Georgia
Loss
$1154
Preferred solution
Full refund

Repair incomplete and incorrect

Being talk to like if I don't have an idea of what I'm talking about... My hood to my car was damaged but never got replaced ,fender was not matching trim of vehicle..

User's recommendation: You have every right to inspect your vehicle... Don't allow them to just hand over keys and have a great day... That was of the issue that they gave me.

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ID
#3699253 Review #3699253 is a subjective opinion of poster.
Location
Fontana, California

Wanted me to schedule to get a quote. Next available quote date 23 days from now?

3 caliber guys standing around drinking coffee when I went in early to get a quote on a small bumper dent. I was told they only do appointments that are scheduled. Fine when is your next appointment? I was told "23 days from now!" Good luck with that brilliant service model. Never going back!

User's recommendation: Steer Clear of Caliber Collision...

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ID
#3539343 Review #3539343 is a subjective opinion of poster.
Location
Escondido, California

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New Reviewer

Refund

refund i recieved my vehicle back a month ago not fixed i was told i would recieve a refund in mail within 3 weeks its been a month and i havent recieved anything yet a phone call or a email nothing...im still waiting
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ID
#3536834 Review #3536834 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Caliber was used to appraise my insurance claim

They used salvage value for new parts and lied to me when I asked to dispute the appraisal. I am extremely unhappy with their work and will continue to pursue all avenues to correct this.

User's recommendation: DO NOT USE CALIBER COLLISION FOR ANY REASON.

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ID
#3481601 Review #3481601 is a subjective opinion of poster.
Location
Eureka, California
New Reviewer

When Caliber returned my car, it had knats inside. Wasn't willing to work with me. Used off market parts. Do not recommend.

My car should have been totaled due to a front end collision. I knew it would not run correctly and outside mechanics told me that it would not ever run correctly. This was a Lexus ES 350. I would advise anybody NOT to take their vehicles. It ran for 2 years and it was through!!

User's recommendation: Do not use.

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ID
#3447724 Review #3447724 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Loss
$2000
Preferred solution
Let the company propose a solution

I was one of costumer

Caliber Collision - I was one of costumer
Caliber Collision - I was one of costumer
Caliber Collision - I was one of costumer
Caliber Collision - I was one of costumer
2017 ford f150, the make more damage on my truck, before I trope shop, my back window defroster not working, the glass has to by replace,sunroof is drop 1/4 inch down, the replace roof on my truck, the make dent the paint over, ,cocking job the dit sow beautiful kids in kine garden make bare job , sit job, sit company, nobody take responsibility for the ten call the ignoring me like nothing happens. Not recommended this company, stay o way
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ID
#3446149 Review #3446149 is a subjective opinion of poster.
Location
Riverhead, New York

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Verified Reviewer
New Reviewer

Extra damage on vehicle length of time cehicle has been gone

My vehicle was in an accident with which was not deemed totaled. After being picked up, no one knew where the vehicle was. Upon raising eyebrows with questions to Caliber, my vehicle arrived to the facility for repair. My vehicle was not returned to me for 3 and 1/2...
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1 comment
#2211283

WTF

ID
#3435004 Review #3435004 is a subjective opinion of poster.
Location
Horn Lake, Mississippi
Cons
  • Integrity
  • Length of hold on vehicle
  • Careless customer service
Loss
$600
Preferred solution
Let the company propose a solution

Praise

We had a breakin through our car window and were lucky enough to meed your emplyee, Mike Adams, at Caliber Collision, Westpark Dr, Charlotte, NC. The window was destroyed and of car contents spread all over his service lot. He notified our hotel accross from the...
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ID
#3415188 Review #3415188 is a subjective opinion of poster.
Location
Vineyard Haven, Massachusetts
New Reviewer

Horrible Service Ashley Phosphate Road, SC

The manager at this location is a liar! He will tell the customer one thing and do another! Horrible service and lack of management are quite an issue here! I was told a vehicle would arrive Friday afternoonrequest to delay to Saturday at 10am! Still have not seen this vehicle and have no explanation other than they are closed on the weekend! This has been an ongoing issue and nightmare trying to get this vehicle returned! Terrible inexcusable service or lack thereof! Stay away from no show Cody Barnett!

User's recommendation: Do not use this location at all!

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ID
#3402153 Review #3402153 is a subjective opinion of poster.
Location
North Charleston, South Carolina
Loss
$4000
Preferred solution
Full refund

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