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First off... I rarely ever review anyone but this is worthy of my time to review!! I see that caliber replies to positive reviews... let's see if they reply to my negative review?? So.... the other girl who works in the office is very nice... her name is Madison......
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1.0
#1284657
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First off... I rarely ever review anyone but this is worthy of my time to review!! I see that caliber replies to positive reviews... let's see if they reply to my negative review?? So.... the other girl who works in the office is very nice... her name is Madison......
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#1284649
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Caliber Collision - I went in after being rear ended by a USAA client
Caliber Collision - I went in after being rear ended by a USAA client
So my car I drove in to Caliber Collision and had both tags and just had cosmetic damage.When I went back to clear my car of personal items,I realized they lost my license plate with the stickers on it.And my spare tire was missing. I’m considering filing a police...
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1.0
#1275343
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The only thing that happened was that Caliber Collision with the help of Pedro totally repaired, replaced and painted my drivers side passenger door so that you can not tell that it was ever repaired. I appreciate that they went the extra mile in washing the car as...
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4.7
I liked
  • I liked quality off service and finished as promised
  • Final product
  • That they scheduled the work quickly and kept you informed
#1275091
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Caliber Collision - Poor paint job

They left me with a two tone paint job. They tried to explain it away and suggest I go back to the dealer. If they could not match the paint the good business thing to do was to call me let me know and let me decide if I wanted to take my Porshe elsewhere. Instead they took my money and said they could try to fix if I was willing to pay.
2.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1272215
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Caliber Collision - Painted or Rusted Part
Caliber Collision - Painted or Rusted Part
Caliber is the preferred collision center for USAA. This review is even more disappointing because in calling the insurance company and showing the pictures, they sided with Caliber over "driveability". I will also be filing a BBB complaint. Was in a front end...
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1.0
#1271746
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I had my car repaired by them twice, both times I had to take it back for additional work. This last time they fixed the hatch handle on my Toyota Sequoia, I had to take it back because it broke after only one week. I then took it back to get it fixed again and it...
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1.7
I liked
  • That they scheduled the work quickly and kept you informed
I didn't like
  • Customer service and shoddy work
#1266798
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Had subframe damage to my car in December, car was fixed in a week, I thought everything was fine. I even wrote them an excellent review. The service manager at the caliber collision in silver spring was where my car was. 3 months later in April was driveing down the...
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Liam Thomas HaHa
Liam Thomas HaHa

Drivers beware, this is where USAA if at fault will have you take your car. They lost my license plate with the stickers , and my spare tire $500 . They claimed to have found ...

1.0
#1248844
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I returned to have several items fixed 5 months after the original repairs were done. Everything was taken care of with a smile. A lower panel had come loose and the plastic bin inside the trunk had not been resecured after the repairs had been done. Both items were...
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5.0
#1245565
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Contact Caliber Collision

Mailing Address:
Caliber Collision
401 E. Corporate Drive, Suite 150
Lewisville, Texas 75057
United States
Phone:
(888) 225-4237
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i have my truck at caliber off 7th and university drive ftw, i took it for a simple sunroof repair. Caliber has had my truck there for over 2 months now and have not fixed the sunroof and damaged other items of my truck that they do not want to be held responsible....
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SphericalEel
SphericalEel

forgot to mention sunroof has not been fixed, it is worse.

1.0
I didn't like
  • How i was treated and damages done to my truck
#1242951
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